Terms & Conditions

Terms of Use

Last Updated: [10/10/2024]

You have reached this Terms of Use Agreement (“Agreement”) from the website, platform, or services run by Lazer (“Lazer,” “we,” “us,” or “our”).

Welcome to Lazer! We take great pride in our digital home and have established these rules to ensure a clean and safe environment, free from germs and viruses, while providing information about how our cleaning products can enhance your everyday life. We understand that terms like these can be lengthy, but please read them carefully for important information regarding your use of our Site.

1. Acceptance of Terms

PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THIS SITE, YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT AND RECOGNIZE THAT YOU MAY BE WAIVING CERTAIN RIGHTS.

2. Changes to Agreement

Your continued use of this Site is subject to your compliance with this Agreement. If you do not agree to be bound by this Agreement, you may not use this Site. Continued access and use of the Site after changes have been made to this Agreement constitutes your acceptance of the revised Agreement. You agree to review this Agreement periodically and that you shall be bound by any modifications hereof. Lazer may update or modify this Agreement from time to time and will use reasonable efforts to provide notice of material changes.

3. Accessibility

Lazer is committed to making its site accessible to all users and will take necessary steps to ensure compliance with applicable laws. If you have difficulty accessing any content, feature, or functionality of the Site, please contact us using the relevant contact information provided on the Site.

4. User Conduct

You agree to use the site only for lawful purposes and in accordance with this Agreement. You are prohibited from:

Using the Site in any way that violates applicable laws or regulations.
Engaging in any conduct that restricts or inhibits anyone’s use of the Site.
Transmitting any harmful code, viruses, or malware.
Attempting to gain unauthorized access to our systems or networks.

5. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Lazer or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without prior written permission.

6. Product Information

While we strive for accuracy, we do not guarantee that the information on the Site is complete, current, or error-free. We reserve the right to correct any errors or omissions and to update information at any time without prior notice.

7. Orders and Payments

When you place an order through the Site, you agree to provide accurate payment information. You represent that you have the legal right to use the payment method provided. Lazer reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability or pricing errors.

8. Limitation of Liability

To the fullest extent permitted by law, Lazer shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Site. This includes, but is not limited to, damages for loss of profits, goodwill, or data, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Lazer, its affiliates, and their respective officers and employees harmless from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or your violation of this Agreement.

10. Termination

Lazer reserves the right to terminate or suspend your access to the Site, without prior notice or liability, for any reason, including if you breach this Agreement.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to this Agreement shall be resolved in the courts of Dubai.

Lazer Terms and Conditions

Returns & Exchanges Policy for Online Purchases

At Lazer, we value your satisfaction. We accept returns and exchanges for unopened, unused cleaning products with original tags purchased from our online store. Items must be returned within 15 days of purchase for a refund or exchange. Please adhere to the following guidelines:

Return Process: Include a copy of your invoice and a note explaining the reason for your return.
Shipping: Returns must be sent via a traceable delivery method (courier or registered post) at your own expense. Delivery charges are non-refundable.
Exchanges: Upon receiving the returned items, a coupon code will be issued for the value of the returned product, based on its retail price at that time. This coupon can only be redeemed on our website. Refund requests will be processed within 7 working days after we receive the returned products.
Refund Method: Refunds will be processed via bank transfer or in the form of a coupon code.

Return Address:

Lazer Customer Returns

Note: If the product has been further discounted since your purchase, the exchange will be processed at the current sale price. Items purchased through promotional offers (e.g., “Buy 2 Get 1 Free”) are non-refundable, but exchanges for paid items are allowed if requested within 15 days.

Due to system upgrades, items purchased online cannot be exchanged at physical locations. Please return the items via mail for exchange.

For assistance with returns or exchanges, please contact us at online@lazercleanme.com.

Steps to Return or Exchange Your Online Order:

1. Repack Merchandise:

Ensure the items and the completed Return Form are included in your return package.

2. Ship to Us:

Use a traceable delivery method to return your items to: